1. General Policy

All ticket sales are managed through third-party ticketing platforms. Refunds are processed in accordance with the platform’s refund policy.

 

2. Event Cancellation

If an event is cancelled:

• Refunds will be issued via the original ticketing platform

• Processing times depend on the platform

 

3. Event Rescheduling

If an event is rescheduled:

• Tickets will usually remain valid for the new date

• Refund options (if any) will be communicated via the ticketing platform

 

4. Non-Attendance

Refunds are not available for:

• Failure to attend

• Travel disruption

• Personal circumstances

 

5. Booking Fees

Booking and transaction fees charged by ticketing platforms are typically non-refundable.

 

6. Contact

For event-related queries, please contact:
info@omnialivegroup.co.uk